Write to us
Email: service@mzen.ink — answered within 2 business days (Monday to Saturday, 9:00–18:00 (UTC+8)). For anything about an order, put the order number in the first line; it saves a round trip.
Who you are writing to
Quanzhou Yingtao Network Technology Co., Ltd.
泉州市樱桃网络科技有限公司
No. 48 Longcuo, Qianting Village, Fengwei Town, Quangang District, Quanzhou, Fujian 362802, China
福建省泉州市泉港区峰尾镇前亭村龙厝48号（邮政编码 362802）
Two honest notes
- We answer by email within 2 business days. Phone calls are by appointment: email your number and a two-hour window and we will call you back.
- We never ask for card details by email. If you place an order, a PayPal invoice may follow by email — it is payable inside PayPal, and card numbers are entered there, never sent to us.
Phone & callback
We handle support by email so every request is written down. If you prefer a call, email service@mzen.ink with your number and a two-hour window (Monday–Saturday, 09:00–18:00 UTC+8); we call back within one business day.
Payment & security
PayPal invoice: after we confirm the wording and delivery address, we email a PayPal invoice. You pay on PayPal’s secure page; this site never stores card numbers. Questions about a charge? Email us with the order number first.